Comments on: Customer service starts with the customer http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/ because the ass won't kick itself Wed, 20 Aug 2008 13:54:38 +0000 http://wordpress.org/?v=2.6 By: Practical Blogging » Blog Archive » links for 2008-07-10 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-88742 Practical Blogging » Blog Archive » links for 2008-07-10 Thu, 10 Jul 2008 04:31:44 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-88742 [...] ryan kennedy’s blog » Customer service starts with the customer This post reminded me what a pain in the ass it can be to get the run around at large companies, ahem. For this reason, I invite any of you that is experiencing the run-around with a Yahoo! property to tweet me at ‘duzins’. I’ll do my best to help! (tags: twitter yahoo customercare customer+service) [...] [...] ryan kennedy’s blog » Customer service starts with the customer This post reminded me what a pain in the ass it can be to get the run around at large companies, ahem. For this reason, I invite any of you that is experiencing the run-around with a Yahoo! property to tweet me at ‘duzins’. I’ll do my best to help! (tags: twitter yahoo customercare customer+service) [...]

]]> By: Casper Moller http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-85170 Casper Moller Mon, 16 Jun 2008 20:03:21 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-85170 It sounds like you handled the call like a true professional. I would be delighted if you would share some of these customer service stories with us over at http://clausmolleruk.blogspot.com It is the blog of my father, Claus Moller, who invented the concept of "A Complaint Is a Gift" and the co-author of the book of the same name with Janelle Barlow. Right now, we're looking for great stories about how you can handle customer complaints effectively to ensure that customers not only feel the issues are resolved to their satisfaction, but how it can also increase their loyalty. In general, the customers who complain are the ones who want to continue being customers and there is probably a likelihood that he will start telling his friends about how well you handled the situation. Kind regards, Casper It sounds like you handled the call like a true professional. I would be delighted if you would share some of these customer service stories with us over at http://clausmolleruk.blogspot.com

It is the blog of my father, Claus Moller, who invented the concept of “A Complaint Is a Gift” and the co-author of the book of the same name with Janelle Barlow. Right now, we’re looking for great stories about how you can handle customer complaints effectively to ensure that customers not only feel the issues are resolved to their satisfaction, but how it can also increase their loyalty. In general, the customers who complain are the ones who want to continue being customers and there is probably a likelihood that he will start telling his friends about how well you handled the situation.

Kind regards,

Casper

]]> By: Ryan http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-78501 Ryan Sun, 11 May 2008 16:24:50 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-78501 As you can see by my post, I have little choice in whether or not people call me when they have Yahoo! Mail problems. ;) As you can see by my post, I have little choice in whether or not people call me when they have Yahoo! Mail problems. ;)

]]> By: Brian T. Nakamoto http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-78448 Brian T. Nakamoto Sun, 11 May 2008 08:55:10 +0000 http://unclehulka.com/ryan/blog/archives/2008/05/09/customer-service-starts-with-the-customer/#comment-78448 Are you giving us all permission to call you when we have a problem with Yahoo! Mail? ;-) Are you giving us all permission to call you when we have a problem with Yahoo! Mail? ;-)

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