My expanded role at Yahoo!
I’ve always posted a lot here about Yahoo! Mail. Well, people have taken notice and as of today I am officially a Yahoo! Mail Beta evangelist. That means I’ll still post about Yahoo! Mail related things, but most of that will now happen on the ymailupdates.com blog. I’m very excited about this. I’ve always had a fascination with customer involvement. It’s only magnified by the number of customers we have.
So head over to the blog, give it a read. If you need me, I’ll be evangelizing. 
November 6th, 2006 at 1:28 pm
Congrats on your new role! Sounds like it’ll be fun. Will you turn on comments at the ymailupdates blog? One-way evangelism is no good
November 6th, 2006 at 4:06 pm
What Toni said…
November 6th, 2006 at 4:20 pm
Yeah, I have to decide if I’m ready for the pain. First, there’s the spam (but, of course, you know all about that). There’s still no silver bullet for the comment spam and I won’t have time to handle a flood of it.
Then there’s the other moderation-like tasks. Filtering out stuff that isn’t spam, like trolls and various inflammatory comments. That kind of stuff.
We’ll see. I’d like to turn on comments but this isn’t my full time job. I’m not certain I could give the comments the attention they need.
November 7th, 2006 at 12:16 am
[...] By the way, Toni is the CEO of Wordpress.com, which runs blogs for lots of people. Before that, he was CEO of Oddpost, which got bought by Yahoo because it was doing AJAX before it was called AJAX, and is now the foundation of Yahoo Mail Beta which Yahoo is really pushing. [...]
November 9th, 2006 at 8:39 am
While so very late, this is a huge opportunity to give the spectacular new mail platform an intelligent informed voice along with a set of ears. In short, you are the right man for the job. Congrats!
I see you’re already being very visible in the Y! Mail User Group. Excellent.
Best,
Joe
November 9th, 2006 at 8:59 am
Well, I clicked on your link after you mosted a comment in my Yahoo bitch session post. I used to be a Yahoo mail beta evangalist, until I got kicked out!! I have contacted customer care three times, I have replied to their auto messages at least four times, still no response. If they are working on my “farm”, I’d like to know about it… if its a problem with MY mailbox, I’d like to know about it… and I am extremely unwilling to pay them the $26 to tell me that its their problem and will be fixed shortly. I think they owe me the courtesy of letting me know for free. After all, they are a service provider, and I, as a Mail Plus user, actually pay them for that service.
November 9th, 2006 at 10:33 am
Joe, thanks for the kind words. I’m excited about this opportunity exactly because of users like you. People who love the product and get involved in the community. Also, people who aren’t afraid to smack us around a little from time to time. Tough love can be the best kind.
November 9th, 2006 at 10:35 am
Lisa, I hear your frustration, especially as a paying user. I’ll ping someone in Customer Care and see if I can nudge them a bit.
November 10th, 2006 at 10:20 am
well, thank you, Ryan!! thank you for finding my blog, thank you for pinging “M” for me. Yesterday I got a response to provide my security data. The last time I got that it was automated, yesterday it was from a PERSON! I replied, and today she told me that it is a problem on their end and the engineers are working on it. YAY! ’cause I LOVE beta and I HATE classic!! I want to be back.
November 11th, 2006 at 6:56 pm
See, we’re not as evil as we seem sometimes.
January 11th, 2007 at 2:56 pm
hey Ryan-
I’m at Shutterfly now. I was hoping to get in touch with you about Y! Mail Beta’s spell checking capability. Can you get in touch with me?
Thanks,
Tracy
February 26th, 2007 at 5:09 pm
I am a paying member on yahoo personal but am having technical difficulties…..I can only answer mail but every time I pull up a profile it disappears within a second leaving me with a blank page……I cannot find customer care to report this….any ideas?
thank you
shar
February 26th, 2007 at 11:19 pm
Try this, perhaps?
http://help.yahoo.com/fast/help/us/pers/cgi_feedback